Last updated: 08/07/2025
Lagoon Haven House (“we”, “our”, or “us”) is committed to protecting the privacy and personal information of our guests and website users. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with us, whether by making a booking, visiting our website, or contacting us directly.
1. What Information We Collect
We may collect the following personal information:
- Full name
- Email address
- Contact number
- Home address (for invoicing purposes, if applicable)
- Booking details and preferences
- Payment details (where applicable)
- Any special requests or notes relevant to your stay (e.g. accessibility requirements)
We may also collect limited non-personal data via our website, such as:
- IP address
- Browser type
- Pages visited (used for general analytics)
2. How We Use Your Information
We collect and use your information for the following purposes:
- To manage your booking and communicate with you before, during, and after your stay
- To provide you with relevant information about Lagoon Haven House and your visit
- To process payments
- To comply with any legal obligations or local regulations
- To improve our guest experience and services
3. Data Sharing and Third Parties
We will never sell, rent, or trade your personal data. We may share your information with trusted third parties only when necessary, such as:
- Payment processors or booking platforms (e.g. NightsBridge)
- Law enforcement or regulatory bodies, where legally required
All third parties are required to comply with data protection laws and are only permitted to use your information for the intended service.
4. Data Storage and Retention
Your data is stored securely and is only retained for as long as necessary for the purpose it was collected, or as required by law (e.g. financial records). Once your data is no longer needed, it will be safely deleted or anonymised.
5. Your Rights
Under the Protection of Personal Information Act (POPIA) and other applicable laws, you have the right to:
- Access the personal data we hold about you
- Request corrections or updates to your information
- Withdraw consent to use your data (where applicable)
- Request deletion of your personal data, subject to any legal obligations
To exercise any of these rights, please contact us directly.
6. Cookies and Website Use
Our website may use cookies to improve your browsing experience. These are small files stored on your device that help us understand site usage. You can adjust your browser settings to refuse cookies if you prefer.
7. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Lagoon Haven House
admin@lagoonhavenhouse.com
0836167853
16A Middelvlei Road, Meerenbosch, Fisherhaven, Hermanus, 7200